Aware that stakeholders are an integral part of its activity, every two years BES consults its main stakeholders, namely clients, employees, suppliers, and Opinion Makers, among others, with the aim of analysing their perception of BES’ performance in sustainability.
Another consultation was held in 2013 based on its actions, namely: innovation and entrepreneurship, financial inclusion, biodiversity and climate change, responsible citizenship and involvement with stakeholders, as well as all of the other underlying topics. In 2013, the consultation also included questions related with Human Rights and was extended to countries where BES operates, namely Angola, Brazil and China.
Ethics and responsibility in the relationship with stakeholders and client satisfaction continue to be the priority topics for all stakeholders, with financial inclusion also warranting a special mention in 2013.
The results obtained in the consultation of stakeholders 2013 will influence BES’ strategic plan to develop its business.
The majority of the stakeholders (around 80%) has a very good or good perception of performance in Sustainability in the BES Group, stating that the Group manages the relevant aspects and topics of sustainability in the financial sector.
According to the sample of stakeholders consulted in 2013, Financial Institutions should focus their actions on the “Training and development of employees”, “Client satisfaction”, “Eco-efficiency in the branches, buildings and operations of the Bank” and on “Ethics and responsibility in the relationship with stakeholders”.
Compared with the results obtained in 2011, there was a change in the prioritization of the relevant aspects of sustainability of Financial Institutions, with the stakeholders in this latest consultation giving greater importance to the topic of the development of employees and less importance to the topic of financial inclusion.
Click here to consult the materiality matrix for 2013, which is based on the consultation of Stakeholders and of the members of the Sustainability Committee.
Click here to consult the 2013 study.
Click here to consult 2011 2011 Study.